Refund & Payment Policy

Effective Date: October 18, 2025

This Refund & Payment Policy ("Policy") explains how payments, billing, and refunds are handled when you use mindtrays.com ("MindTrays", "we", "us", or "our"). By making a payment or subscribing to any of our services, you agree to this Policy.

1) Payment Processing

All payments are securely processed through trusted third-party payment providers such as Stripe or PayPal. MindTrays does not collect or store your full payment details such as credit card numbers or banking credentials.

You are responsible for ensuring that payment information (billing address, card details, email) is accurate and up to date.

We do not use pre-ticked boxes for optional add-ons; any additional charges require your express opt-in.

2) Prices and Taxes

All prices listed on the Website are in the currency specified at the time of purchase and may include or exclude applicable taxes depending on your location. We reserve the right to change prices at any time without prior notice.

In jurisdictions where VAT or sales tax applies, it will be displayed during checkout. You are responsible for any additional local taxes, duties, or fees not collected at checkout.

3) Digital Nature of the Product

MindTrays provides access to digital self-reflection tools and online sessions. Once access is granted or materials are delivered, the service is considered consumed.

Under EU consumer law, digital content that is fully accessible immediately after purchase is non-refundable once delivery has begun, as you receive instant access to the content.

4) Refund Policy

• No automatic refunds are provided after purchase, unless required by applicable law.
• Refunds are not available once access to digital content has begun, in accordance with Article 16(m) of Directive 2011/83/EU, after you have provided express consent and acknowledged the loss of the 14-day withdrawal right by actively ticking the consent box at checkout.
• If digital content is defective, we will remedy the issue within a reasonable time. If remediation is impossible or unreasonably delayed, you may be entitled to a price reduction or to terminate the contract and receive a refund, in line with EU Directive 2019/770.
• Refunds may be considered only in exceptional cases — for example, if the service was never delivered due to a verified technical error caused by us.
• Requests for refund must be submitted within 7 days of the transaction date to [email protected] and must include the transaction ID and explanation.
• Refunds, if approved, will be processed to the original payment method within 10–15 business days.

This Policy applies without prejudice to your statutory rights under applicable EU and national consumer laws.

5) Subscription and Renewal (if applicable)

• If you subscribe to a recurring plan, payments will automatically renew unless cancelled before the next billing cycle.
• You can cancel your subscription at any time from your account or by contacting [email protected].
• Cancellation stops future billing but does not grant a refund for the current subscription period already in progress.

6) Chargebacks and Disputes

Unauthorized chargebacks or payment disputes may result in immediate suspension of your account and access to the Website. Before initiating a chargeback, please contact our support team — most issues can be resolved quickly and amicably.

7) Technical Issues

If you experience a technical issue preventing access to the purchased service, please contact [email protected]. We will verify and, if appropriate, restore access or issue a refund at our sole discretion.

8) Fraud Prevention

To protect against fraudulent transactions, MindTrays reserves the right to verify identity, block suspicious payments, refuse service, or refund transactions suspected of abuse or violation of our Terms of Use.

9) Currency Conversion and Fees

If your payment is made in a currency other than that listed on the Website, your bank or payment provider may apply conversion rates or additional fees. MindTrays is not responsible for such charges.

10) Policy Updates

We may update this Policy from time to time. The latest version will be posted on this page with the effective date. Continued use of the Website after changes means you accept the revised Policy.

11) Contact

For any billing or refund inquiries, please contact:
Email: [email protected]
Website: mindtrays.com

All sales are final unless otherwise required by law. MindTrays provides digital content for self-reflection and personal growth and is not a medical or therapeutic service.